Refund Policy

中文版 →

Effective date: 10 November 2026

This Refund Policy is part of the Terms of Service and applies to every top-up on 6bee.ai. Please read it before you top up.

1. Credits are a digital good

• A top-up buys prepaid credits, which pay for model API usage per token.
• Credits can be used as soon as the top-up is credited. At that point we have delivered.
• By topping up you ask us to start performing immediately. To the extent the law allows, you acknowledge that you thereby lose any right of withdrawal or “cooling-off” return.

2. What is not refunded

• Consumed credits are never refunded. Once tokens are consumed, the charge cannot be undone.
• Unused balance is not refunded. It cannot be withdrawn, exchanged for cash or transferred to anyone else.
• Dissatisfaction with a model’s output, or output that is wrong or not what you expected.
• Usage caused by your own misconfiguration, a runaway loop or a mistake.
• Usage caused by a leaked API key or account.
• Any balance left when you delete your account, or when we suspend or terminate it for breaching the Terms of Service.
• Tokens already processed in a request that was interrupted or cancelled.

3. The only exceptions

We refund or re-credit in these cases:

1. Duplicate charge, or a payment that was never credited. After checking, we add the missing credits or return the overpayment to the original payment method.
2. We stop offering the Service, or terminate your account without cause. We refund your unused balance.
3. A refund is required by applicable law. We follow the law.

If an error in our systems overcharged you, we return the overcharged amount to your account as credits after checking.

4. Cryptocurrency payments

• On-chain transfers cannot be reversed. Send the exact amount, on the network and to the address shown for the order.
• We may not be able to recover funds sent on the wrong network, to the wrong address, in the wrong amount, or after the order expired, and we are not liable to refund them.
• A refund under Section 3 is paid in the currency you paid in, to an address you give us, less the network fee.

5. Chargebacks and payment disputes

If a charge looks wrong, contact us first; it is usually faster than a dispute with your bank or payment provider. If you charge back a top-up that was credited and used, we may remove the corresponding credits and suspend or terminate the account.

6. How to ask

• Email: support@6bee.ai
• Telegram support: @newbeeai

Include your account email, the order number, when and how you paid, and what went wrong. We reply within 7 business days. Approved refunds go back the way the payment came; how long that takes depends on the payment channel.

7. Changes

We may update this policy. An updated version applies only to top-ups made after its effective date.